Best Free AI Chatbots for Website Support in 2025

Why Every Website Needs an AI Chatbot

Customers expect instant responses, not waiting in queues or navigating complex menus. For instance, a PwC survey reveals 75% of users abandon sites after 5 minutes without help. Moreover, in 2025, with eCommerce traffic surging 25% year-over-year (per Statista), websites must engage visitors proactively to retain them. Thus, an AI chatbot ensures 24/7 answers, improving satisfaction, reducing ticket volume by 60-80%, and capturing leads even while you sleep.

Additionally, free AI chatbot tools have become more accessible than ever. For example, platforms like Tidio or Chatbase now offer enterprise-grade features in freemium models, requiring no coding or big budgets. Consequently, even solo entrepreneurs or small teams can deploy intelligent bots that handle FAQs, guide purchases, or escalate complex issues seamlessly. However, not all free options are equal some limit conversations or lack analytics, leading to fragmented experiences.

The benefits of AI chatbots on websites include:

• 24/7 instant responses: Specifically, bots answer queries anytime, boosting conversion by 20% during off-hours.
• Reduced human workload: As a result, agents focus on high-value tasks, cutting support costs 30% (McKinsey).
• Higher lead conversions: Furthermore, proactive chats qualify visitors, increasing leads 15-25%.
• Multilingual support for global visitors: Similarly, tools like MindX handle 15+ languages, expanding reach without translators.
• Smarter insights via real-time analytics: Ultimately, dashboards track engagement, revealing trends for optimization.

In short, free AI chatbots level the playing field, enabling small sites to mimic big-brand support. If you’re ready to embed one, this guide covers the top 10, tested for 2025 performance.

How We Evaluated These Platforms

First, we reviewed 50+ chatbots using 2025 benchmarks from G2, Capterra, and hands-on tests: embedding on sample sites, simulating 500 monthly chats across languages/channels, and measuring accuracy/speed. Accordingly, we prioritized free plans with functional AI (not trials) and SMB fit. Furthermore, scores (1-10) emphasized no-code ease and value.

As a result, MindX Service AI led for depth; Tidio for eCommerce ease. Meanwhile, we excluded tools with heavy watermarks or <50% query resolution.

Head-to-Head Comparison

Therefore, MindX suits scale; Tawk.to for pure free chats.

Detailed Reviews of the Leading Chatbots

1. MindX Service AI: The Best Free AI Chatbot for Website Support

Overview MindX Service AI is the ultimate AI customer support platform designed to help businesses deliver instant, multilingual, and intelligent website support for free. With its AI-powered chatbot, Nexa AI Copilot, and real-time analytics, it’s ideal for startups and SMBs that want enterprise-grade automation without enterprise pricing. Moreover, it embeds seamlessly via script, handling 80% queries while handing off complex ones to humans.

Free Plan Includes

• 50 conversations/month
• Unlimited users
• Nexa AI Copilot for agent assist
• AI-powered website chatbot + WhatsApp + email support
• Real-time analytics dashboard
• 15+ languages including Indian regional languages
• Integration with HubSpot, Shopify, and CRMs

Key Features

• Website Chat Automation: Answers FAQs, processes tickets, and captures leads automatically, using NLP for 90% intent accuracy and context retention across sessions.
• Nexa AI Copilot: Assists human agents by suggesting replies, summarizing chats, and predicting escalations with tone-matching and one-click inserts.
• Omnichannel Integration: Unified chat for website, WhatsApp, and email, with auto-threading and priority based on urgency/sentiment.
• Multilingual Support: Engages customers in 15+ global and local languages, with dialect handling, auto-detection, and cultural nuance for empathetic replies.
• Analytics Dashboard: Tracks CSAT, chat volume, and agent efficiency, with predictive trends, mood alerts, and exportable reports for optimization.

Impact 70% faster responses, 40% CSAT uplift; e-comm sees 25% lower abandonment, 60% less load, 20% lead boost from proactive multilingual engagement.

Pros

• True AI chatbot with built-in analytics
• Multilingual + omnichannel for global sites
• Free plan with automation & insights
• Easy to embed (script in <5 mins)
• GDPR-compliant, scalable to paid

Cons

• Voice integration in progress (mid-2025)
• 50 convo cap; upgrade for volume

Best For Startups and small businesses seeking a free AI chatbot with automation, multilingual capabilities, and real-time analytics, ideal for global e-comm or service sites.

Pricing Free plan available. Paid plans start at $49/month (annual billing) with 500 conversations.

2. BotPenguin

Overview BotPenguin is a no-code chatbot builder with free plan support for web, WhatsApp, and Messenger, empowering SMBs to create custom bots without developers.

Free Plan Includes

• Unlimited chats (basic)
• Multi-language support
• WhatsApp integration
• 1 bot

Key Features

• No-code builder: Drag-drop flows, intent training, rich media (buttons, images).
• Multi-channel deploy: Web widget, WhatsApp, Messenger with broadcast templates.
• Lead capture + handoff: Forms, qualification quizzes, seamless agent transfer.
• Basic analytics: Chat volume, drop-offs, conversion rates with CSV export.

Impact 50% query deflection, 70% setup reduction; WhatsApp users see 20% engagement up, 15% cost savings from automated broadcasts.

Pros

• Quick no-code for non-tech users
• Strong WhatsApp/multi-channel
• Unlimited basic chats
• Template library for e-comm/SMB

Cons

• Advanced analytics/custom flows paid ($19/mo)
• 1 bot limit free

Best For SMBs & WhatsApp support needing no-code builder + multi-channel, great for mobile-first e-comm.

Pricing Free. Paid from $19/month.

3. Tidio

Overview Tidio is popular for its sleek interface and freemium live chat + chatbot combo, powering 300k+ sites with AI-driven engagement for small teams.

Free Plan Includes

• Up to 50 conversations/month
• Website chat + email
• Prebuilt chatbot templates
• Visitor tracking

Key Features

• Lyro AI chatbot: Resolves 64% queries from site content, with flow customization and A/B testing.
• Live chat hybrid: Proactive triggers, handoff with history, abandoned cart recovery.
• Integrations: Shopify, WhatsApp, Zapier for order sync and automations.
• Analytics: Volume, sentiment, funnels with heatmaps and exports.

Impact 75% FRT cut, 30% productivity boost; e-comm reports 20% conversion lift, 25% faster peak handling.

Pros

• Sleek UI, templates for quick start
• e-comm focus with product recs
• Free tier with 50 convos
• Mobile app for alerts

Cons

• Low free limits; scale to $29/mo
• Analytics basic free

Best For eCommerce & small teams needing live chat + AI chatbot, especially Shopify for sales/support.

Pricing Free. Paid from $29/month.

4. Crisp Chat

Overview Crisp Chat offers a forever-free live chat + shared inbox for websites, ideal for startups/freelancers blending AI bots with human oversight.

Free Plan Includes

• Live chat widget
• Shared inbox
• Mobile app
• 2 operators

Key Features

• Basic bot rules: Keyword triggers, canned responses, routing for simple auto.
• Shared inbox: Unified email/chat/social with collab notes and @mentions.
• Visitor tracking: Real-time behavior, geo, UTM for proactive outreach.
• Integrations: Zapier, Shopify for 100+ app ties.

Impact 30% chat speed up, 25% lead capture; freelancers see 20% efficiency from unified inbox.

Pros

• Forever free unlimited chats
• Clean interface, mobile
• App ecosystem for custom

Cons

• No native AI free (rule-based)
• 2 ops limit

Best For Startups/freelancers needing shared inbox + free live chat, suited for simple hybrid support.

Pricing Free. Paid from $25/month.

5. Thinkstack AI

Overview Thinkstack AI builds powerful AI agents embeddable on websites, with no-code for tech startups focusing on custom automation.

Free Plan Includes

• Chatbot builder
• Automation flows
• Multi-language support
• 100 queries/mo

Key Features

• Agent builder: No-code flows, intent training, API calls for custom logic.
• Embed widget: Site integration with branding, multi-lang detect.
• Integrations: Zapier, webhooks for CRM ties.
• Analytics: Query logs, accuracy, engagement metrics.

Impact 50% task auto, 40% engagement up; startups report 30% faster prototyping.

Pros

• Flexible agent building
• Multi-lang + API rich
• No-code for devs/non-devs

Cons

• Tech setup slight
• Query cap free

Best For Tech startups building AI agents + automation, ideal for custom workflows.

Pricing Free. Paid from $29/month.

6. ArtiBot.ai

Overview ArtiBot.ai is 100% free for lead gen/booking, embedding bots for payments/scheduling on sites.

Free Plan Includes

• Unlimited chats
• Booking widget
• Email notifications
• 1 bot

Key Features

• Lead gen bot: Forms, qualification, calendar sync for bookings.
• Payment integration: Stripe/PayPal for seamless transactions.
• Embed/custom: Widget, no-code flows, WhatsApp tie.
• Analytics: Conversion rates, lead sources basic.

Impact 40% lead increase, 30% booking up; small sites see 20% revenue lift.

Pros

• 100% free unlimited
• Lead/booking focus
• Easy embed

Cons

• Limited support depth
• 1 bot/custom paid

Best For Lead capture websites for booking/lead gen, great for service pros.

Pricing Free. Paid from $19/month.

7. HubSpot Chatbot Builder

Overview HubSpot’s free builder integrates with CRM for marketing/support automation on sites.

Free Plan Includes

• Chatbot + CRM sync
• Contact management
• Email & chat automation
• Unlimited bots

Key Features

• Flow builder: No-code qualification, lead scoring, forms.
• CRM sync: 360 views, deal context, auto enrichment.
• Embed/multi: Web, Messenger, with Zapier.
• Analytics: Chat to lead conversion, engagement scores.

Impact 50% lead qual, 30% misroute down, 20% FCR up.

Pros

• Free HubSpot ecosystem
• Lead capture strong
• App ties 1,000+

Cons

• Multi lang limited
• HubSpot lock

Best For HubSpot CRM businesses for integrated chat auto, sales/support.

Pricing Free. Paid from $20/month.

8. Kommunicate

Overview Kommunicate is no-code for SaaS/WhatsApp, hybrid AI/human for chat.

Free Plan Includes

• 1 bot
• WhatsApp + web chat
• API integrations
• 100 convos/mo

Key Features

• Dialogflow intent: Train custom, entities, rich responses.
• WhatsApp template: Official, broadcast, verification.
• Handoff context: Bot path, sentiment, notes.
• Analytics: Volume, drop offs, multi-lang detect.

Impact 50% deflect, 70% setup cut, 20% cost save.

Pros

• WhatsApp compliance
• No code canvas
• API custom

Cons

• Analytics light
• 1 bot free

Best For SaaS + WhatsApp, mobile products.

Pricing Free. Paid from $40/month.

9. Tawk.to

Overview Tawk.to is 100% free live chat with optional AI, for small biz chats.

Free Plan Includes

• Unlimited agents/chats
• Website widget
• Custom branding (paid)

Key Features

• Visitor track: Geo/UTM, real time, proactive.
• Triggers keywords: Behavior/URL canned, routing.
• Profiles tags: History, fields enrich.
• Zapier: 5,000+ auto.

Impact 30% response up, 25% leads, 20% efficiency.

Pros

• No caps forever
• Mini CRM
• GDPR options

Cons

• No native AI
• 2 ops max free

Best For Small biz free live chat, lead gen.

Pricing Free. Paid from $19/month.

10. Chatbase

Overview Chatbase trains bots from site/PDFs for devs/content sites.

Free Plan Includes

• 1 bot
• 400 msgs/mo
• Analytics dashboard

Key Features

• Train site/PDFs: Crawl, semantic search, updates.
• Feedback retrain: Logs, gap highlight.
• WordPress/API: Embed, actions custom.
• Lang detect: 50+ auto 95% accuracy.

Impact 40% deflect, 70% deploy, 30% backlog down.

Pros

• Content train easy
• Free analytics
• Embed flexible

Cons

• 1 bot limit
• No inbox

Best For Devs/content sites Q&A.

Pricing Free. Paid from $19/month.

Decision Making Framework

Final Thoughts

AI chatbots essential website support: small biz look big, instant service. Tools like BotPenguin/Tidio start; MindX leads: AI auto, multi lang, real time analytics, omnichannel free.

Future intelligent, instant, inclusive. Start free MindX Service AI, join #EndPoorService.