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Increase CSAT by 22% when you switch from Forethought

Trusted by global SaaS and e-commerce leaders, MindX Service AI delivers full resolution and higher customer satisfaction compared to Forethought’s deflection-focused approach.
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MindX Service AI drives the metrics that matter

22% Higher CSAT

Brands switching to MindX Service AI report a 22% increase in customer satisfaction due to accurate, end-to-end resolutions. Forethought’s focus on deflection often leaves customers waiting for human intervention.

80%+ End-to-End Resolution

MindX Service AI’s Autoflows resolve complex requests automatically, minimizing escalations and delays. Forethought primarily routes or deflects tickets, resulting in slower resolution times.

20% Productivity Boost

Nexa AI Copilot accelerates agent work by 20% with instant summaries and suggested replies tailored to your helpdesk. Forethought’s reply suggestions lack the depth and integration needed for significant efficiency gains.

Why brands choose MindX Service AI over Forethought

From deflection to resolution

MindX Service AI resolves issues end-to-end, reducing escalations and improving customer experiences. Forethought’s focus on ticket triage and intent detection often leaves complex issues unresolved.

Three agents, one system

MindX combines Nexa AI Agent, Copilot, and Insights for comprehensive automation, productivity, and analytics. Forethought’s search and deflection engine lacks the depth of a multi-agent system.

20% Productivity Boost

Nexa AI Insights continuously improves support by detecting knowledge gaps and auto-generating help docs. Forethought’s limited insights provide only basic performance data, hindering strategic improvements.

Flexible integrations

MindX Service AI integrates with any helpdesk and e-commerce tools, offering unmatched flexibility. Forethought’s optimization for Zendesk and Salesforce only restricts compatibility with diverse tech stacks.

Comparison Table

FeatureMindX Service AIForethought
Customer Satisfaction+22% CSATGains limited to deflection
Resolution80%+ end-to-endTicket deflection & routing
Agent AssistNexa AI Copilot (20% boost)Reply suggestions
InsightsAuto-docs, analytics, gap detectionBasic performance data
IntegrationsAny helpdesk + SaaS/e-commerce stackZendesk, Salesforce only
Pricing$49 for 500 conversations, transparentSubscription contracts

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Enterprise ready, customer obsessed

"MindX isn’t just deflecting tickets—it’s actually resolving them. That’s the real game-changer compared to Forethought."

— Director of Customer Experience, SaaS Leader

Switch to smarter support with MindX Service AI.

  • 80%+ resolution
  • 20% productivity boost
  • Transparent pricing

Let your support team breathe. Let your customers smile.

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Experience AI-Powered Customer Support in Action

See how MindX Service AI can automate repetitive tasks, boost agent productivity, and deliver 24/7 customer support.

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