| Feature | MindX Service AI | Salesforce Agentforce |
|---|---|---|
| Deployment | Ready on Day One | Weeks/months of setup |
| Cost Savings | 60% lower | High licensing + add-ons |
| Agent Assist | Nexa AI Copilot (20% boost) | Einstein add-ons |
| Insights | Real-time analytics + auto-docs | Fragmented, part of Salesforce |
| Flexibility | Works with any helpdesk | Salesforce-only |
| Pricing | $49 for 500 conversations, transparent | High + bundled |
