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Boost resolution accuracy by 25% when you switch from Decagon

Trusted by e-commerce, SaaS, and global enterprises, MindX Service AI delivers faster deployment and superior accuracy compared to Decagon’s limited automation.
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MindX Service AI drives the metrics that matter

2x Faster Deployment

MindX Service AI is ready on Day One, leveraging your historical data for instant setup and automation. Decagon’s manual configuration and training process can take weeks, delaying value delivery.

25% Higher Accuracy

Achieve 90%+ first-time resolution on complex, policy-driven cases with MindX Service AI’s advanced AI capabilities. Decagon’s FAQ and workflow-based approach struggles with nuanced queries, leading to lower accuracy.

22% Higher CSAT

Brands switching to MindX Service AI report a 22% increase in customer satisfaction due to faster and more accurate resolutions. Decagon’s limited automation often results in escalations, impacting customer experience.

Why brands choose MindX Service AI over Decagon

Fully agentic, end-to-end AI

MindX Service AI executes complete workflows, including refunds, resets, and escalations, reducing manual intervention. Decagon’s chatbot-first approach focuses on answering questions, leaving complex tasks unresolved.

Multi-agent system

With Nexa AI Agent, Copilot, and Insights, MindX delivers a comprehensive solution for automation, agent productivity, and analytics. Decagon lacks this multi-agent depth, limiting its ability to address diverse support needs.

22% Higher CSAT

MindX Service AI instantly trains on your historical data to generate Autoflows and knowledge articles for immediate impact. Decagon’s lengthy configuration cycles delay deployment and hinder scalability.

Transparent, scalable pricing

MindX offers predictable pay-per-conversation pricing, ensuring costs align with usage. Decagon’s volume-based pricing often scales unpredictably, creating budgeting challenges for growing businesses.

Comparison Table

FeatureMindX Service AIDecagon
Auto-resolution80%+ instantlyFAQ/workflow-limited
Accuracy90%+ on policy-driven queriesLower on complex queries
DeploymentReady on Day OneWeeks of setup
Agent AssistNexa AI Copilot (20% boost)Minimal
InsightsProactive analytics + auto-docsLimited
Pricing$49 for 500 conversations, predictableVolume-based, less transparent

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Enterprise ready, customer obsessed

"With MindX Service AI, we don’t just resolve queries faster—we actually anticipate customer needs and coach our agents in real time. It’s a complete system, not just a bot."

— VP of Customer Experience, SaaS Client

Switch to smarter support with MindX Service AI.

  • 80%+ resolution
  • 20% productivity boost
  • Transparent pricing

Let your support team breathe. Let your customers smile.

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Experience AI-Powered Customer Support in Action

See how MindX Service AI can automate repetitive tasks, boost agent productivity, and deliver 24/7 customer support.

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